Customer FAQ

Q. Cost

Q: How much does a Kei Truck usually cost in Australia?
A:
In Australia, already-imported and road-registered Kei Trucks are commonly advertised at AUD 18,000–25,000 or more, depending on model, condition, compliance status, and state registration requirements.

Q: What if I import directly from MITSUI AU?
A:
Here is a realistic example based on a typical Kei Truck exported to Australia:

Vehicle price (FOB Japan): AUD 6,500

Shipping & marine insurance (CIF Australia): AUD 2,000–2,300

Import duty (5% of CIF, if applicable): ~AUD 425

GST (10% of CIF + duty): ~AUD 890

Port & customs clearance fees: AUD 500–700

Compliance, inspection & state registration: AUD 2,000–3,000
(varies by state and compliance pathway)

Estimated total landed cost:
Approximately AUD 12,300–13,800

Q: Is that really cheaper than buying in Australia?
A:
Yes. Even after including shipping, taxes, and compliance costs, importing directly from Japan typically saves AUD 4,000–8,000 compared to purchasing an already-registered Kei Truck in Australia.

Q: Why is importing cheaper?
A:
Because you are buying directly from Japan, not through Australian resellers.
This avoids multiple layers of dealer mark-ups and allows you to pay for the vehicle’s true condition and value.

Q: Is importing legal in Australia?
A:
Yes. Kei Trucks can be legally imported into Australia when they meet import eligibility requirements, such as:

Approved import scheme (e.g. older vehicles, specialist or enthusiast pathways)

Compliance with Australian safety and emissions regulations

State-based registration requirements after compliance

We regularly export to Australia and explain the process clearly before purchase.

Q: What about resale value in Australia?
A:
Many customers import Kei Trucks at around AUD 13,000 landed and later resell them for AUD 18,000–22,000, depending on condition, compliance status, and state registration.

This strong resale value is why Kei Trucks are popular with:

Small businesses

Farms and rural users

Enthusiasts and collectors

Q: Is this suitable for first-time importers?
A:
Yes. Most of our Australian customers are first-time importers.

We:

Explain each step clearly before purchase

Provide full export documentation

Can recommend experienced Australian agents for customs, compliance, and registration

Q: What’s the main advantage of importing from MITSUI AU?
A:

Lower total cost compared to local listings

Better-condition Japanese vehicles

Transparent pricing with no hidden mark-ups

Experience exporting to Australia

Local payment option via Wise Australia

If you’d like, we can:

Calculate an exact landed cost for a specific vehicle

Advise on the best Kei Truck or Van for your state

Walk you through the Australian import process step by step

Simply contact us and let us know.

Yes. Most of our Australian customers purchase without visiting Japan.

To ensure transparency and peace of mind, we provide:

Detailed photos showing exterior, interior, engine bay, and underbody

Clear and honest vehicle descriptions

Full export documentation required for Australian import

CIF shipping with full marine insurance coverage

We regularly export vehicles to Australia and explain the process clearly before purchase, so customers know exactly what to expect.

No. MITSUI CO.,LTD. is a long-established Japanese vehicle exporter with extensive international experience.

We have successfully exported thousands of Kei Trucks, Kei Vans, and other JDM vehicles to customers in:

Australia

North America

The United Kingdom

Europe

Canada

Every vehicle and all required export documents have been delivered as promised.
Our Japanese team handles each sale, inspection, and shipment carefully, with full transparency and attention to detail.

This track record is why many customers return to MITSUI for repeat purchases and recommend us to others.

Absolutely! We value honesty, long-term business relationships, and customer satisfaction. Our goal is to make the import process smooth, safe, and stress-free for you.

Unlike unreliable exporters, MITSUI CO.,LTD. guarantees full delivery and proper documentation. We have successfully delivered vehicles to customers around the world without any issues.

We’re not always aware of the review sites you’re referring to, but just like on Amazon, most people don’t leave reviews even when they’re very satisfied. In fact, over 99% of our customers are happy with their vehicles. Many of them share their joy directly with us—sending photos and kind messages to their sales representative or our info team. These personal messages truly encourage our team. Let’s make this exciting project a success together.

Yes. Most of our Australian customers purchase without visiting Japan.

To ensure transparency and peace of mind, we provide:

Detailed photos showing exterior, interior, engine bay, and underbody

Clear and honest vehicle descriptions

Full export documentation required for Australian import

CIF shipping with full marine insurance coverage

We regularly export vehicles to Australia and explain the process clearly before purchase, so customers know exactly what to expect.

Yes. Most routine servicing and maintenance can be handled by local Australian workshops.

In addition, MITSUI CO.,LTD. has its own dedicated parts department and can supply genuine or compatible parts after purchase.
Required parts can be shipped directly from Japan to Australia when needed, ensuring continued support even after delivery.

From payment confirmation, the typical delivery time to Australia is approximately 6–10 weeks.

This timeframe generally includes:

Pre-shipment preparation in Japan

Export documentation and customs clearance

Ocean transport

Arrival at an Australian port

Exact delivery timing may vary depending on the shipping schedule, destination port, and seasonal conditions. We provide updates once the vessel schedule is confirmed.

Q. Will I need to register the vehicle in Australia?
A.
Yes. All imported vehicles must be complied and registered with the relevant state or territory authority before they can be legally driven in Australia.

The process generally involves:

Customs clearance with the Australian Border Force (ABF)

Payment of applicable duty and GST

Vehicle compliance and inspection under an approved import pathway

State or territory registration (e.g. NSW, VIC, QLD, etc.)

Q. Can someone handle the process on my behalf?
A.
Yes. To make the process smooth and stress-free, many Australian customers appoint a professional Australian customs broker and compliance agent.

By listing an experienced agent as the Notify Party, the agent can handle:

Customs clearance support

Duty and GST payment assistance

Compliance inspections and modifications

State or territory registration paperwork

This is especially helpful for first-time importers.

Q. Does MITSUI AU help with this process?
A.
Yes. MITSUI AU will provide all required export documents from Japan, including:

Export Certificate

Bill of Lading

Commercial Invoice

Packing List

We also explain the overall process clearly before purchase and can recommend experienced Australian agents if needed.

Once the vehicle arrives in Australia, your appointed agent will take care of the Australian-side procedures efficiently.

No. We do not add unexpected charges after purchase.

All major costs on the Japan export side—such as vehicle price and agreed shipping terms—are clearly explained upfront before payment.

Any optional items (for example, additional inspections or accessories) are discussed in advance and proceed only with your approval.

Transparency is one of our core principles for Australian customers.

The total cost generally consists of the vehicle price, shipping (CIF), Australian import taxes, and Australia-side compliance and registration expenses.

At MITSUI AU, we clearly explain the Japan-side costs in advance, so you understand the main expenses before proceeding.

These typically include:

Vehicle price (FOB Japan)

Ocean shipping & marine insurance (CIF Australia)

Australian import duty (if applicable)

GST (10%)

In addition, customers should budget separately for Australia-side costs, which are paid locally and vary by state, such as:

Port and customs clearance fees

Compliance inspections and required modifications

State or territory registration costs

There are no hidden charges added by us after purchase.
Before you proceed, we explain what is included, what is not included, and what costs are typically paid in Australia, so you know exactly what to expect.

This version is:

Legally safe for Australia

Clear about responsibility boundaries

Honest without weakening sales confidence

Suitable for FAQ / Cost pages on MITSUI AU

If you want, the next strong addition would be a sample Australia cost breakdown (AUD) or a state-by-state compliance note, which significantly reduces pre-inquiry friction.

Everyone starts as a first-time buyer—there’s no need to worry. If this is your first import, MITSUI CO.,LTD. is highly recommended. We provide careful, step-by-step support for every customer.

We work with both individual customers and automotive dealers in Australia.

If you are an Australian car dealer, importer, or business buyer, we are happy to support your operational needs. We regularly supply multiple vehicles to trade customers and can offer preferential pricing for bulk or multi-unit purchases, depending on volume and vehicle selection.

Whether you are importing a single Kei Truck for personal use or building inventory for resale, our team will assist you throughout the process—from vehicle selection and export documentation to shipping coordination.

Please contact us if you would like more details on bulk purchasing, dealer support, or if you have a specific vehicle lineup in mind.

This wording is:

Neutral and compliant for Australia

Suitable for both B2C and B2B positioning

Careful not to promise fixed discounts

Appropriate for an FAQ or Dealer Inquiry section on MITSUI AU

We’re sorry, but our team is made up of Japanese staff who are not fluent in spoken English. However, we are very comfortable with reading and writing in English. If you already have a contact, feel free to email your representative directly. If this is your first time, please send an inquiry through our website. Our sales, shipping, or accounting team will always reply kindly and clearly by email.

Yes, it’s the same vehicle. We have a partnership with CFJ and also list some of our inventory on their platform. Whether you purchase through this official website or CFJ, the service quality and shipping schedule remain exactly the same.

Yes. Most routine servicing and maintenance can be handled by local Australian workshops.

In addition, MITSUI CO.,LTD. has its own dedicated parts department and can supply genuine or compatible parts after purchase.
Required parts can be shipped directly from Japan to Australia when needed, ensuring continued support even after delivery.

No, inner cargo cannot be shipped inside the vehicle. However, we can send parts separately by international shipping. If you need parts, simply let our staff know at any time. Smaller parts can be shipped quickly by international parcel, while larger items such as doors or windshields are sent by container to minimize costs.

Yes. Our staff will carefully reply to each inquiry within 48 hours. If you are a returning customer and have a preferred sales representative, such as Ms. Ohsawa or Mr. Kazu, please feel free to request them by name. We’ll be happy to prioritize your inquiry, and your chosen representative will reply with special care.

We used to use our own company domain for info emails, but due to security concerns, we decided to switch. After careful consideration, we now use Gmail across all teams, as it offers industry-leading security backed by Google. It’s a safer and more reliable choice for everyone.

We accept payments by bank transfer or credit card via Stripe.

No, MITSUI CO.,LTD. does not accept PayPal. Please make your payment via bank transfer or by credit card through Stripe.

Please click the “Inquiry” button on the vehicle page to contact us.

The message box will automatically include:
“Is this vehicle still available?”

After that, simply add:
“I’m ready to purchase. Please send me the invoice for bank transfer payment.”

Once we receive your message, your sales representative will reply with the total price and our bank account details.

At MITSUI CO.,LTD., we require 100% payment before shipment. This is a strict company policy that we must follow.

Yes. Most of our Australian customers purchase without visiting Japan.

To ensure transparency and peace of mind, we provide:

Detailed photos showing exterior, interior, engine bay, and underbody

Clear and honest vehicle descriptions

Full export documentation required for Australian import

CIF shipping with full marine insurance coverage

We regularly export vehicles to Australia and explain the process clearly before purchase, so customers know exactly what to expect.

From payment confirmation, the typical delivery time to Australia is approximately 6–10 weeks.

This timeframe generally includes:

Pre-shipment preparation in Japan

Export documentation and customs clearance

Ocean transport

Arrival at an Australian port

Exact delivery timing may vary depending on the shipping schedule, destination port, and seasonal conditions. We provide updates once the vessel schedule is confirmed.

Q. Will I need to register the vehicle in Australia?
A.
Yes. All imported vehicles must be complied and registered with the relevant state or territory authority before they can be legally driven in Australia.

The process generally involves:

Customs clearance with the Australian Border Force (ABF)

Payment of applicable duty and GST

Vehicle compliance and inspection under an approved import pathway

State or territory registration (e.g. NSW, VIC, QLD, etc.)

Q. Can someone handle the process on my behalf?
A.
Yes. To make the process smooth and stress-free, many Australian customers appoint a professional Australian customs broker and compliance agent.

By listing an experienced agent as the Notify Party, the agent can handle:

Customs clearance support

Duty and GST payment assistance

Compliance inspections and modifications

State or territory registration paperwork

This is especially helpful for first-time importers.

Q. Does MITSUI AU help with this process?
A.
Yes. MITSUI AU will provide all required export documents from Japan, including:

Export Certificate

Bill of Lading

Commercial Invoice

Packing List

We also explain the overall process clearly before purchase and can recommend experienced Australian agents if needed.

Once the vehicle arrives in Australia, your appointed agent will take care of the Australian-side procedures efficiently.

Japanese domestic vehicles can be legally imported and registered in Australia when they comply with Australian import and compliance requirements.

This typically includes:

Import approval under an eligible scheme

Compliance with Australian safety and emissions standards

Any required inspections or modifications before registration

State or territory registration after compliance approval

We explain the applicable requirements clearly before purchase so customers understand the process and responsibilities involved.

Of course. Some customers first bought a kei truck for personal use, then another for family, then for friends—and after purchasing several vehicles, they eventually opened their own kei truck dealership. Those customers still buy from us regularly. Why not start a business like that yourself? From your second purchase onward, we offer multi-unit discounts.

Individuals can purchase without any problem. In fact, many of our customers are private buyers.

We guarantee that all required documents will be delivered either to your address or directly to your notify party. For first-time importers, we recommend using a professional import agent to ensure a smooth process.

Absolutely! We value honesty, long-term business relationships, and customer satisfaction. Our goal is to make the import process smooth, safe, and stress-free for you.

It will arrive approximately 30 to 60 days after payment is received.

Yes. Most routine servicing and maintenance can be handled by local Australian workshops.

In addition, MITSUI CO.,LTD. has its own dedicated parts department and can supply genuine or compatible parts after purchase.
Required parts can be shipped directly from Japan to Australia when needed, ensuring continued support even after delivery.

Yes. Japan has strict vehicle inspection standards, and many vehicles are well maintained with documented service history.

We carefully check:

Overall condition

Mileage consistency

Visible rust or corrosion

Detailed photos and condition information are provided before purchase.

Japanese domestic vehicles can be legally imported and registered in Australia when they comply with Australian import and compliance requirements.

This typically includes:

Import approval under an eligible scheme

Compliance with Australian safety and emissions standards

Any required inspections or modifications before registration

State or territory registration after compliance approval

We explain the applicable requirements clearly before purchase so customers understand the process and responsibilities involved.

A spare key is included. We place it in the dashboard at the time of shipping.

A. Yes, everything is in good condition. After payment, our dedicated staff at MITSUI CO.,LTD. performs maintenance and a final test drive before delivery.

Yes.

For vehicles over 25 years old, we recommend using higher-viscosity oil. An oil rated 10W or higher is preferable.